7 Key Factors to Consider When Choosing Digital Waiver Management Software

July 20, 2021
8 min read

How do you choose digital waiver management software? Does functionality matter more than price? What are the best ways to evaluate your options and make the right choice? This guide will help you decide if digital waiver management software is right for your organization and what to look for when evaluating your options. After reading, you’ll know everything from choosing between soft and hard solutions to understanding exactly how much your system will cost each month. You’ll also know what to look for when it comes to features, security, and overall functionality so you can make the best possible decision about your business needs.

1) Functionality

Look for an online waiver software that is easy to use and offers a simple design. You should be able to easily search through the system and find what you are looking for. Online waiver management software will make it easier for your employees to approve signed waivers.  Customers have the option of signing waivers before arriving at the event or via a kiosk at the operator’s facility. Both methods store the signed waiver in a database that is easily accessed by employees, and waivers can be approved in seconds.

2) Security and Compliance

When choosing your waiver management software, there are several things to consider. For one, be sure the company offers an online waiver where you can have a digital signature and the ability to process waivers in real-time. In addition, make sure that your software is compliant with best practices and will keep your waivers secure. Here are some questions to ask when considering waiver management software: Does it offer online waivers? Can I sign my waiver digitally? Is my waiver kept private? Can I export my data if I need to switch platforms? How does it handle data encryption? Data breaches are common these days, so it's important to ensure your waiver data is secure at all times.

Does the waiver software safely and securely capture the identity of the person who signed the waiver with a photo or video?  Where is the digital waiver stored, and for how long?

Choose waiver management software that ensures your waivers comply with regulations while providing the highest security level. Online and onsite waivers allow for instant processing, which saves time and money--making them an excellent option for organizations today.

3) Integrations

Integrations are very important for waiver software. If it doesn't integrate with your booking system, then you could have the burden of using multiple software systems, that don’t easily integrate your customer data, which can be time-consuming and costly. Make sure the software integrates with your booking management software so you can automatically send waivers to attendees as they register for your event.

4) Support

A company's customer service team is important because you’ll need them when things go wrong. Not only will they be able to walk you through any technical issues, but they'll also let you know about new features and updates that might come in handy for your business. To ensure customer service is a priority, finding a company with  US-based customer support representatives is crucial.

No communication barriers or misunderstandings.

You should never have to wait more than 24 hours for a response or be put on hold without the option of leaving a voicemail.

A company's reputation will tell you everything you need to know about its customer service; if customers are complaining online, it's not worth your time.

There are many reputable companies out there with amazing products that offer superior customer service. Don't settle for anything less.

5) Pricing

You should look for an online waiver tool that fits within your budget. Remember, the cheapest software isn’t always the right software for you.  You will want it to be simple and easy for your employees while ensuring your company has the best protection available. Look for the right software package and ensure it fits your business goals. Remember, this software can help you save time and money by eliminating the need for paper waivers, streamlining the signing process, and simplifying your storage needs.

6) Functionality

Ensure your online waiver solution functions well for your customers: It is important to have a simple process that users can complete with the least amount of difficulty. This will help ensure they don’t become frustrated and confused, which could cause them to abandon the process and leave it incomplete. The best way to achieve this is by making sure you choose an online waiver software solution with an onsite solution that has been designed with simplicity in mind while also providing the necessary features for your business.

7) User Reviews

To be a successful business, you need to consider your customers' needs. Check out any prospective software provider users' reviews. Before purchasing a new service or product, read online reviews from previous customers who have used it in real-world scenarios to get an idea of how well the product works in practice.

Similar posts

With over 2,400 apps available in the Slack App Directory.