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Customer Success

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How much does it cost?
There are no upfront expenses, monthly charges, or subscription fees for our basic service. Instead, we apply a nominal convenience fee that your customers cover when booking online through your website.
Do I have to sign a contract?
No, you do not have to sign a contract.

Customer Service

Do you offer training and support?
Yes, your dedicated customer service rep  will guide you through the onboarding and training process your you and your employees.
If I get new staff will you train them?
Yes, as and when you get new hires we will be able to arrange for online trainings for them also.
How do I get customer support?
You are welcome to reach out to you designated Customer Support rep at any time, but anybody in this department can assist you. Our Customer Support team can help you with any questions you have about using the system, new events, changes to existing events, selling on OTA platforms, or training of staff.

Other departments you can reach out to for relevant information include:  

Sales – If you wish to learn more about our other products
Finance – If you have any questions about reports or your deposits

How do I get my employees access?
You invite them to have a user account, this is a quick process of deciding their access level and then emailing them the invite.
Do I have to contact you to make changes to my events?
No, you have full access to your account, you can make any edit at any time. However, we are more than happy to do the heavy lifting for you if you prefer to send edits to us.
I have existing reservations, what happens with those?
We can add those into our system for you, obviously we will not be able to access any secure credit card information but we will make sure that all existing reservations are input into our system with all the contact and reservation details.